If a customer already has WhatsApp integrated with another vendor, they can be migrated to Freshworks with the same number.
I already have a WhatsApp link with another vendor. As a prerequisite, you must have a verified Facebook account, or your request for a verified WhatsApp number will be rejected. We will have to raise a request from Freshworks end to WhatsApp for this. Once integrated, will my profile show up as a verified account?. You can back up those chats and store them in your cloud from WhatsApp if you want. It will be a clean slate, and even your past conversation history from that number will not be migrated. 
Your previous WhatsApp contacts won't appear on WhatsApp integration. If I delete the number, will chat history be migrated to Freshchat or Freshdesk?
I am already using the number to support customers. Even landline and Freshcaller numbers can be used. Can I use a normal number, or should I have a WhatsApp business number?. Yes, bots will work with the WhatsApp Business API integration. If you need to add more than 25 numbers, please contact us at Will bots work with WhatsApp Business? Yes, there is a limit of 25 numbers as of now. Yes, you can, as long as you have a phone number and a Meta Business Manager Account. Can we integrate it with our current setup?. Once your application is approved, and your business account is created, we will set up your Freshchat account to connect you with your end users through your WhatsApp for Business number. It is available in Settings>Integrations>WhatsApp Business. To start using WhatsApp for Business through Freshchat, you need to apply. How can I start using WhatsApp Business?įreshchat offers a business chat and conversational solution that easily integrates with the WhatsApp Business API. But this is subject to change as it depends on Facebook, and it may take longer for certain cases. Getting a verified WhatsApp Business Number typically takes 2-3 weeks. You can submit a request through Freshchat, and we will keep you posted. 
The WhatsApp Business API is currently available to a limited public view, and WhatsApp’s approval is required for all customers entering the program.
How long will it take to get a verified WhatsApp Business Number?.
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